As a Head of Quality Assurance, your role comprises of leading in the implementation and maintenance of quality assurance processes and ensure compliance with the established standards. Review the service quality requirements of each department, to ensure requirements are understood and corrective steps are taken to meet the requirements of the company’s standard.
The candidate is expected to achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
DUTIES & RESPONSIBILITIES:
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Tagged as: QA Tester