Customer Support Executive Full Time

Overview

Duties and responsibilities

Carry out basic troubleshooting;
Be the first point of contact for customers via phone, email or the support helpdesk so that engineers can resolve their audio-visual support issues;
Open and maintain customer accounts on CRM systems;
Record all issues in our support helpdesk;
Manage the support helpdesk;
Track issues to resolution;
Facilitate the updating of the internal knowledge base with issue resolution details;
Gather customer feedback.

Essential education and skill requirements

A friendly manner with excellent English language written and verbal communication skills;
Proven customer support experience and customer service skills;
Familiar with CRM systems;
Solid organisational skills including attention to detail and multi-tasking skills;
Excellent problem solving skills;
Ability to work individually and in a team;
Very strong educational background;
Strong working knowledge of Microsoft Office, including Skype for Business.

Visit for more info Customer Support Executive

Tagged as: Operations