Log In
Sign Up
Other
Customer Service Lead Full Time
Overview
We’re looking for a caring and photography-loving Customer Service Lead. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvement, and working closely with our teams to continuously improve our service quality.
Essential Duties and Responsibilities:
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor’s Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography
Visit for more info Customer Service Lead
